Refund Policy

1. General Policy

At OneofOne Luxury, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and exchanges under the following conditions.

2. Return Eligibility

• Timeframe: Returns must be initiated within [30] days of receiving your order.
• Condition: Items must be unused, unwashed, and in their original packaging with tags attached.
• Proof of Purchase: A receipt or order confirmation is required for all returns.

3. How to Return

• Initiate a Return: Contact our customer service team at support@oneofoneluxury.com to request a return authorization.
• Return Shipping: You will be responsible for the return shipping costs unless the item was received damaged or defective.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method within [7-10] business days.
• Exchanges: If you wish to exchange an item, please contact us to check availability and initiate the process.

5. Non-Returnable Items

Certain items, such as customized or final sale products, are not eligible for return or exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

For questions regarding returns or exchanges, please reach out to us at:

Email: support@oneofoneluxury.com